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First, Do No Harm training and coaching


First, Do No Harm training
One of the strengths of the First, Do No Harm campaign is bringing the region together to focus on particular patient safety topics and providing space and opportunity to learn and share how to achieve sustainable process improvements and changes.

To support the development of a quality improvement culture in participating facilities and organisations, First, Do No Harm has introduced the ‘Delivering Improvement’ series to systematically train and mentor participants in a formal improvement process. As a commitment to improving quality for the region, First, Do No Harm does not charge participants to attend this training.

The ‘Delivering Improvement’ series consists of five modules as follows:

For an overview of the training series, click here.

For a timetable of the upcoming training sessions, click here.

Register now
To register for your preferred location and session and book online, click here.

Immediately after the closing date, you will be sent the following:

  • An email confirming your participation, and
  • A schedule of your sessions (where/when of each session)

If you would like more information or to discuss the training series in more detail, please contact Peter Leong, Improvement Specialist, First, Do No Harm
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Phone: 021 689763

Feedback from training participants

"Peter [Improvement Specialist with First, Do No Harm] presents an awesome empowering programme, putting improvement learning into action.
A complete set of improvement tools for achieving quality of care and making a difference." - Tina Chivers, Manager, Seadrome Home and Hospital

"The members of our team come from a variety of backgrounds and the methodical and logical manner in which the Information has been presented has helped us all grasp the concepts equally well and be able to implement them right away to good effect. I recommend the course very highly."
 - Betty Petrie, General Manager, Kerikeri Retirement Village

”I would recommend the [First, Do No Harm improvement training] course to anyone wanting a priceless opportunity to network and upskill around improvement in their organisation.  Upfront and motivating”. - Kathy Reid, Clinical Manager, Ons Dorp Retirement Village, Auckland

“ Peter Leong from FDNH presented on a model of improvement, looking at how to improve quality of care and reduce waste. The session included the practical implementation of the model using our incident process; we identified areas that weren’t effective and we have now been able to make positive changes to the flow and speed of our incident management.” - Helen Delmonte, Mercy Parklands

 

Videos
Mercy Parklands – A real journey using the Model For Improvement to reduce falls and injury
Ons Dorp Retirement Village reflect on their improvement journey


First, Do No Harm coaching

First, Do No Harm offers coaching to hospital, private hospital and residential aged care facility teams looking to undertake an improvement journey. First, Do No Harm is currently working with many teams around the region on their patient safety projects.

Mentoring teams and providing coaching support on data analysis and improvement methodology tools helps teams throughout their improvement process and builds capacity and capability in the organisation.

Working with the teams on specific projects related to their area of work and expertise allows for a much stronger understanding and adoption of the methodology and also means that they can make improvements in the areas they are passionate about.

If you would like more information or to discuss the coaching programme in more detail, please contact Kelly Fraher, Improvement Specialist, First, Do No Harm
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Phone: 021 917605

Feedback from coaching participants

“Thanks to Waitemata DHB and mentor Peter Leong, Northern Regional Alliance (First, Do No Harm), we have learned to apply improvement techniques to produce a standardised method of reporting and analysing incident/accidents and now have tangibly lower serious harm rates for falls and more informed and motived staff as a result”. - Kathy Reid, Clinical Manager, Ons Dorp Retirement Village, Auckland